Transition and Transformation Clauses (Outsourcing)

Summary

These clauses are transition and transformation that sets out the process by which the services are moved from the customer (or the existing service provider) to the supplier and the further process of enhancing the services, usually once they have been transitioned to the supplier. These clauses include practical guidance and drafting notes. Transition is usually the first stage in the outsourcing process following execution of the agreement and involves the supplier taking over responsibility for the provision of the outsourced services. The previous supplier may be an outgoing contractor or an in-house team within the customer's organization. This phase is critically important in a new outsourcing relationship because it will be the first time that the supplier and the customer will work together to achieve the outcomes discussed at length during negotiations and it will shape the future provision of the services. Any shortcuts taken during due diligence may also come to light at ...