Termination Assistance Services in Outsourcing

Summary

This practice note explains how to negotiate, draft, and operationalize termination assistance services (also called exit assistance, transition services, or disengagement services) in an outsourcing agreement, typically documented in a master services agreement (MSA) and detailed in a statement of work (SOW) schedule. It focuses on the practical contract terms that enable continuity of services and an orderly transition when the outsourcing relationship ends by expiration, termination for convenience, termination for cause, customer step-in, or other exit events.