Outsourcing Agreement (Long Form)

Summary

This precedent is a long form outsourcing agreement suitable for use in relation to complex information technology or business process outsourcing transactions. The services outsourced might relate to the information technology requirements of the organization which commonly involves service desk services, applications development and maintenance or data centre hosting and management or to business process requirements such as payroll administration, claims handling, catering or facilities management. This precedent includes practical guidance and drafting notes. In an outsourcing arrangement, an organization engages a supplier to provide services or functions that are currently provided in-house, or by an existing supplier. This precedent is drafted with a pro-customer bias on the basis that most suppliers have their own standard form agreements. However, it contains pro-supplier drafting options and drafting notes explaining supplier negotiating positions where relevant. For further ...