Business Continuity Clause

Summary

This business continuity clause is intended for use in a supply of services agreement between a supplier and a customer and is drafted in favour of the customer. It requires the supplier to develop, implement, maintain, and regularly test a business continuity plan to ensure the continued provision of the services, or their timely recovery, following a business continuity event. This clause includes practical guidance and drafting notes. Business continuity events may arise from a range of human, natural, technological, or operational factors and can materially affect service delivery. This clause sets out the supplier's obligations to mitigate disruption, maintain service resilience, and restore services within agreed timeframes and standards. The business continuity plan is a central component and should be proportionate to the nature and criticality of the services, and reviewed and updated throughout the term of the agreement. For further information on business continuity and ...