Service and Emotional Support Animals and Pets Policy
(Public Accommodation or Place)

Summary

This template is a service and emotional support animals and pets policy for businesses that qualify as places of public accommodation under the Americans with Disabilities Act (ADA). This template includes practical guidance, drafting notes, and optional clauses. This template is based on federal law and does not address all potential state law distinctions; thus, you should check any relevant state and local laws. For information on which entities qualify as public accommodations under the ADA, see Public Accommodation and Website Discrimination Considerations for Employers. For information on service animals, emotional support animals, and pets in places of public accommodation, see Service Animals, Emotional Support Animals, and Pets: Accommodation Rules and Best Practices. For a service and emotional support animals and pets policy intended for employers, see Service and Emotional Support Animals and Pets Policy (with Acknowledgment) (Non-Public Workplace).