Service Animals, Emotional Support Animals, and Pets: Accommodation Rules and Best Practices

Summary

The U.S. Equal Employment Opportunity Commission stated that cases protecting vulnerable workers, including workers with intellectual and developmental disabilities, are substantive priorities in its 2025-2029 National Enforcement Plan, but business owners may struggle with the proper response when asked by employees to allow service animals into their places of business. This practice note provides guidance on providing accommodations to persons with disabilities and their related animals.