Complaint Intake Form
(Insurance Company, Email and US Mail)

Summary

This non-jurisdictional Complaint Response (Email and US Mail) template will help insurance company complaints departments draft acknowledgements to complaints received through email and US mail, and includes practical guidance and notes. Bracketed terms should be amended to reflect company details where applicable. This template is an acknowledgement and not the response the company will provide after investigating the complaint. For a full listing of content covering the insurance regulatory landscape, see Insurance Regulatory Compliance Resource Kit. For more information on complaint responses, see Complaint Response (Insurance Company). For a checklist on how to manage complaints, see Complaint Response Checklist (Insurance Company). For templates relating to other specific types of complaints, see Complaint Intake Form (Insurance Company, Customer Calls) and Complaint/Comment/Inquiry Acknowledgments (Insurance Company, Social Media).